Privacy Policy

Privacy Policy

Lineage CRM respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our web app or website. By accessing or using our services, you consent to the practices described in this policy.

Effective Date: 06/05/2024
Last Updated: 04/04/2025

Scope

This Privacy Policy applies solely to individuals and entities located in the United States. If you are a California resident, please refer to the section titled “Your California Privacy Rights” for information specific to your rights under California law.

Information We Collect

Personal Information You Provide

We may collect personal data that you voluntarily provide when using our services, including:

Name – to personalize your experience
Email Address – for communication and updates
Phone Number – for contact when required
Mailing Address – if necessary for service delivery
Other Information – such as preferences or support messages

This data may be collected during registration, contact forms, or customer support interactions.

Automatically Collected Information

When you access our website or app, we automatically collect certain data, such as:

IP Address
Browser and Device Type
Operating System
Referral URLs
Pages Visited and Time Spent

This data helps us analyze performance and improve user experience.

Google API Disclosure

Lineage CRM’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

How We Use Your Information

To deliver and manage our services
To personalize your experience on our platform
To communicate with you about account updates, support, or promotions
To monitor and improve service performance and security
To comply with legal obligations

Sharing of Information

We do not sell, rent, or trade your personal data. We may share it with trusted third-party service providers under confidentiality agreements, including:

Hosting and cloud infrastructure providers
Analytics and performance monitoring tools
Customer support and email services

We may also disclose your information:

In response to lawful requests by public authorities
If required by law or legal process
In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

Lineage CRM uses cookies and similar tracking technologies to understand user behavior, improve the platform, and remember your preferences. You may adjust your cookie settings through your browser. See our [Cookie Policy] for more details.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or regulatory requirements. When data is no longer required, we securely delete or anonymize it.

Data Security

We implement strong administrative, technical, and physical safeguards to protect your data, including:

Encrypted data transmission and storage
Secure user authentication and access control
Regular security monitoring and updates

Your Rights (U.S. Residents)

As a user in the United States, you have the right to:

Access the personal data we hold about you
Correct inaccuracies in your personal information
Request deletion of your data (subject to exceptions)
Object to specific data uses, such as direct marketing
Request a portable copy of your personal data

To exercise these rights, please email help@lineagecrm.com. We may request additional information to verify your identity.

Your California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know – You can request to know what personal data we have collected, used, disclosed, or sold.
Right to Delete – You can request that we delete your personal data, subject to legal exceptions.
Right to Correct – You can request correction of inaccurate personal data.
Right to Opt Out – We do not sell or share your personal information as defined under California law.
Right to Limit Use of Sensitive Personal Information – We do not collect or process sensitive personal information in ways that require this right.
Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

To make a request under California law, contact us at help@lineagecrm.com with the subject line: "California Privacy Request." We may verify your identity before responding. You may also designate an authorized agent to make requests on your behalf.

Children’s Privacy

Lineage CRM does not knowingly collect or store personal information from children under 13. If we become aware that a child has provided us with personal data, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify users via email or prominent notice on our site. Your continued use of the service after such updates constitutes acceptance of the changes.